Refund policy
Return and Exchange Policy
1. Eligible Return/Exchange Scenarios
1.1. Incorrect Items or Shipping Address
l Wrong product/brand/size/address: If the Platform ships the wrong product, brand, size, or to an incorrect address due to its own error.
l Instructions: Submit relevant photos or other proof materials.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.2. Printing Quality Issues
l Blurred printing: Unclear edges or design details.
l Layout errors: Designs that do not match the original or are printed in the wrong position.
l Peeling or distortion: Prints that peel off in patches or significantly differ from the design.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.3. Size Issues
l If the actual product size differs from the published size by more than 3 centimeters.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.4. Color Discrepancies
l Significant color differences: Printed colors that significantly differ from the design, caused by provider errors in color code selection or technical settings.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.5. Product Quality Issues
l Damage or mechanical defects: Items damaged during production or shipping (e.g., holes, cracks, stains).
l Embroidery or printing defects: Issues such as loose threads or color mismatches.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.6. Product Stockouts
l Full refund: If a product in the customer ’s order is out of stock, the Platform will provide a full refund and compensate 10% of the product price.
1.7. Logistics Guarantees
l Lost packages or logistics delays: If a package is lost during transit, tracking
shows no updates for over 15 days, or the customer does not receive the
product within 25 days of shipping, the Platform will offer free re-shipment or a refund.
1.8. Application Method: Customers must submit return/exchange requests within 7 days of receiving the product. For damaged packages, requests must be submitted
within 72 hours of delivery
1.9. Processing Time: The Platform will respond within 5 business days of receiving the request. Once confirmed, the Platform will process the exchange or refund as soon as possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@coolyoungstyle.com.