Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@coolyoungstyle.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@coolyoungstyle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@coolyoungstyle.com.
Return and Exchange Policy
1. Eligible Return/Exchange Scenarios
1.1. Incorrect Items or Shipping Address
l Wrong product/brand/size/address: If the Platform ships the wrong product, brand, size, or to an incorrect address due to its own error.
l Instructions: Submit relevant photos or other proof materials.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.2. Printing Quality Issues
l Blurred printing: Unclear edges or design details.
l Layout errors: Designs that do not match the original or are printed in the wrong position.
l Peeling or distortion: Prints that peel off in patches or significantly differ from the design.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.3. Size Issues
l If the actual product size differs from the published size by more than 3 centimeters.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.4. Color Discrepancies
l Significant color differences: Printed colors that significantly differ from the design, caused by provider errors in color code selection or technical settings.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.5. Product Quality Issues
l Damage or mechanical defects: Items damaged during production or shipping (e.g., holes, cracks, stains).
l Embroidery or printing defects: Issues such as loose threads or color mismatches.
l Resolution: The Platform will be responsible for re-production and cover all shipping costs. Customers may also request a full refund.
1.6. Product Stockouts
l Full refund: If a product in the customer ’s order is out of stock, the Platform will provide a full refund and compensate 10% of the product price.
1.7. Logistics Guarantees
l Lost packages or logistics delays: If a package is lost during transit, tracking
shows no updates for over 15 days, or the customer does not receive the
product within 25 days of shipping, the Platform will offer free re-shipment or a refund.
1.8. Application Method: Customers must submit return/exchange requests within 7 days of receiving the product. For damaged packages, requests must be submitted
within 72 hours of delivery
1.9. Processing Time: The Platform will respond within 5 business days of receiving the request. Once confirmed, the Platform will process the exchange or refund as soon as possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@coolyoungstyle.com.